If you wish to modify or cancel your order, please contact us immediately. We will check the status, and if your order hasn't yet entered the fulfillment process, we may be able to make changes or cancel it.

We offer free shipping on orders over $68. Standard shipping: $12.99–$15.99.

Currently, there are two promotions available:
10% off your first order: CM10%
Free shipping on orders over $68: FREESHIP2026

If you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you.

Each item is handcrafted to order. Production typically takes 7–10 business days before your order is ready to ship.

We offer free shipping on orders over $68. Standard shipping rates are $12.99–$15.99 depending on your location.

At this time, we only offer standard shipping. We are working on adding expedited options in the future.

You will receive a shipping confirmation email with a tracking number once your order has shipped. You can use this number to track your package online.

We can update your address only if the order has not yet shipped. Contact us as soon as possible if you need a change.

Each personalised piece is made just for you. Because of this, we're not able to offer refunds or exchanges on customised items. If there's a fault or mistake, please contact us at support@carrymemento.com and we'll make things right.

Since all our products are handmade, mistakes can occasionally occur. Please contact us at support@carrymemento.com and we'll make things right.

Please contact us at support@carrymemento.com and we'll make things right.

Try deleting your cookies and cache, use a different browser, or make sure the billing address matches your payment method. If the problem persists, please contact us.

We accept the following payment methods: PayPal